Dollar General
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About Dollar General
Dollar General in Wichita Falls, TX, is a convenient stop for a variety of everyday essentials. You'll find a range of products including groceries, health items, and household supplies at affordable prices.
The store aims to provide a quick and accessible shopping experience, though some customers have noted inconsistencies in service. While the atmosphere is typically straightforward, the customer service experience can vary, and it's best to be prepared for potential wait times.
Located in a central area of Wichita Falls, Dollar General is easy to reach for residents and visitors alike. The store's hours are friendly for those looking to shop early or late in the day, though it's advisable to check if they are open before heading out.
Editor's Review
Wichita Falls' Dollar General has certainly made an impression on its visitors, both positive and negative. Many shoppers appreciate the store’s wide variety of reasonably priced items, from Milo's Tea to bath soap and dog food. As Peggysue Spears pointed out, 'The cashiers are so nice. They help you find items. The self-check is easy and quick.' However, not all experiences have been so pleasant. A number of reviews highlight significant issues with customer service, particularly when it comes to answering phone calls and opening the store on time. Michaelyn Dixon (Kay) expressed her frustration, noting, 'It’s currently 8:18am and the doors are still locked and no one is answering the phone.'
Another reviewer, Amanda Patterson, shared her disappointment with an employee's attitude, stating, 'AMBER was the rudest, most smart mouthed employee I have ever encountered.' This disconnect between the generally positive shopping experience and the lack of customer service can be a bit jarring. Overall, while many customers find the store valuable for its product selection and cleanliness, recurring complaints about service delays and unhelpful staff detract from the experience.
What We Like
- Wide variety of reasonably priced items
- Helpful and friendly cashiers
- Clean and well-organized store
Room for Improvement
- Inconsistent customer service and employee attitudes
- Frequent complaints about store opening times
What Customers Are Saying
“The cashiers are so nice. They help you find items. The self check is easy and quick.”
— Peggysue Spears
“It’s currently 8:18am and the doors are still locked and no one is answering the phone.”
— Michaelyn Dixon (Kay)
What to Expect
- Expect a basic shopping experience focused on convenience and affordability.
- You'll find a variety of products ranging from groceries to health and beauty items.
- Prices are typically lower than average retail, making it a good option for budget-conscious shoppers.
Google Reviews
Terrible customer service. I’ve been trying to call this Dollar General for days and no one ever answers the phone. It doesn’t matter what time of day it is — morning, afternoon, or evening — the phone just rings and rings. It’s really frustrating wh...
AMBER was the rudest, most smart mouthed employee I have ever encountered in this location. From the minute she had to unlock the door, which was NOT open at 8am, like the posted signage says. Maybe more training….? Idk just awful
It’s currently 8:18am and the doors are still locked and no one is answering the phone. I just needed diapers for my baby and no one was in sight. This place is supposed to open at 8am. This is unacceptable for a place of business. Especially when th...
The new Dollar General is fantastic! The cashiers are so nice. They help you find items. The self check is easy and quick. Reasonably priced items from Milo's Tea, to dog food, to bath soap, and bandaids. Definitely recommend this store. They keep ...
New store location recently opened. Only 1 small cashier checkout, they require us to be efficient with 22nd Century Technology and use the 5 self checkout stands. Which is normally fine Except when it errors at the end when trying to wrap up and pa...
Reviews from Google
Frequently Asked Questions
Visiting Tips
If you're visiting for the first time, check the store hours online to avoid any surprises.
Try to visit during off-peak hours to have a more pleasant shopping experience, as the store can get busy.
There's usually ample parking available, but consider exploring nearby shops if you're looking for more variety.
Hours
- monday8:00 AM - 10:00 PM
- tuesday8:00 AM - 10:00 PM
- wednesday8:00 AM - 10:00 PM
- thursday8:00 AM - 10:00 PM
- friday8:00 AM - 10:00 PM
- saturday8:00 AM - 10:00 PM
- sunday8:00 AM - 10:00 PM