Dollar General
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About Dollar General
Dollar General in Phoenix, AZ, offers a wide range of products, including groceries, health and beauty items, and everyday essentials. It's a convenient stop for those looking to stock up on household items without breaking the bank.
Customers often appreciate the friendly atmosphere and helpful staff at this location. With a clean layout and well-organized aisles, shoppers can easily find what they need without feeling rushed or overwhelmed.
Located on Van Buren and 12th Street, this Dollar General is easily accessible for locals and visitors alike. Its proximity to residential areas makes it a popular choice for quick grocery runs and last-minute shopping.
Editor's Review
Dollar General in Phoenix, AZ, has carved out a solid reputation with a 4.2/5 rating from 445 reviews. Customers frequently highlight the outstanding customer service, especially from staff like Ariel, who has been praised for her kindness and professionalism. As one reviewer, A G, noted, 'Ariel made a difficult situation so much easier, she's an absolute gem.' This kind of personal touch seems to be a consistent theme, with many shoppers feeling comfortable and supported while they shop.
However, it’s not all sunshine and smiles. A few customers reported issues with rude staff and poor service on occasion. One frustrated shopper, Maria Ceron, described her experience with a worker who had a 'bad ugly way to talk to customers.' This suggests that while most employees shine, there are notable exceptions. Overall, stock availability is a strong point, with many customers mentioning that they rarely find items out of stock.
What We Like
- Exceptional customer service from friendly staff
- High stock availability and variety of products
- Convenient location for local shoppers
Room for Improvement
- Inconsistent customer service experiences
- Occasional issues with order handling through delivery services
What Customers Are Saying
“I want to give a huge shoutout to Ariel... she’s an absolute gem.”
— A G
“Great solid place. Nothing's never out of stock.”
— Highlife Jaye
What Shoppers Say
Based on analysis of 5 customer reviews
“Ariel went above and beyond with her customer service”
“Nothing's never out of stock”
“Just an overall comfortable place to shop”
“So disappointed really bad customer service”
Insider Tips
Visit during off-peak hours for better service
Be prepared for varying customer service experiences
What to Expect
- Expect a friendly shopping experience with helpful staff ready to assist you.
- You'll find a solid range of products, from food items to health and beauty essentials.
- Prices are generally low, making it a great spot for budget-conscious shoppers.
Google Reviews
⭐️⭐️⭐️⭐️⭐️ I want to give a huge shoutout to Ariel at the Dollar General on Van Buren and 12th Street. She went above and beyond with her customer service today while helping a disabled customer. Her kindness, patience, and professionalism truly stoo...
Placing an order last night on Uber eats and they cancel my order, ok no problem, probably close to closing. Cancel my order mid day when I'm trying to get some groceries, no reason given, Uber is no help, and I'm left frustrated.
I live across the street been here for a year. Great solid place. Nothing‘s never out of stock. Customer service is great. They don’t stalk you around the store. Just at overall comfortable place to shop.
The stock guy that was working there helped me out. It was really nice of him.
So disappointed really bad customer service with lady was so rude, with attitude, doesn’t got no manners, she has so bad ugly way to talk to customers.
Reviews from Google
Frequently Asked Questions
Visiting Tips
If you're a first-time visitor, take a moment to familiarize yourself with the layout to find products more easily.
Consider visiting during off-peak hours to enjoy a quieter shopping experience.
There's usually ample parking available nearby, making it easy to stop by for a quick trip.
Hours
- monday7:00 AM - 9:00 PM
- tuesday7:00 AM - 9:00 PM
- wednesday7:00 AM - 9:00 PM
- thursday7:00 AM - 9:00 PM
- friday7:00 AM - 9:00 PM
- saturday7:00 AM - 9:00 PM
- sunday7:00 AM - 9:00 PM