Dollar General
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About Dollar General
Dollar General in Franklin, CT, is your go-to spot for a variety of everyday essentials without breaking the bank. They offer a range of products including groceries, health items, and household goods, making it a convenient choice for quick shopping trips.
The atmosphere can be a bit mixed; while the selection is decent, some customers have noted that employee attitudes may not always be welcoming. It’s often a bustling place, especially during peak hours, which can make for a less-than-ideal shopping experience at times.
Located conveniently in Franklin, this Dollar General is accessible with ample parking. Whether you're on a quick errand or stocking up, you should find it easy to pop in and out.
Editor's Review
Dollar General in Franklin, CT, has a mixed reputation, with an overall rating of 3.8/5 from 23 reviews. It's clear that the store's convenience is a big selling point. Susan H. captures this sentiment perfectly when she said, 'When you live in Farmtown USA and the grocery store is too far of a drive... it’s saved me time and gas $$.' However, convenience isn't everything. There are recurring issues that customers highlight, especially around service and staffing.
Multiple reviewers express frustration with the employees. Anthrex points out, 'Employees obviously do not enjoy their jobs,' while David LaPointe had a negative experience waiting for a cashier at self-checkout. Even when customers do find staff, the service can still fall short, like when Rebekah Conrad struggled to apply coupons due to a cashier's lack of knowledge.
Another concern is the store's reliability. Chris Ellsmore noted, 'Just went for the third time in about ten days to see another handwritten note saying sorry closed for one reason or no reason.' This kind of inconsistency can be a dealbreaker for regular shoppers. Overall, it's clear that while Dollar General offers valuable quick stop options for essentials, serious improvement is needed in customer service and operational hours.
What We Like
- Convenient location for quick shopping trips
- Well-stocked with essentials and non-essentials
- Clean and new store environment
Room for Improvement
- Staffing issues leading to poor customer service
- Frequent unexpected store closures
What Customers Are Saying
“Employees obviously do not enjoy their jobs.”
— Anthrex
“Just went for the third time in about ten days to see another handwritten note saying sorry closed for one reason or no reason.”
— Chris Ellsmore
What to Expect
- You might experience longer wait times at checkout, especially if self-checkout is closed.
- The store offers a wide selection of essential items, though it may not always be fully stocked.
- Prices are generally low, making it a budget-friendly option for shopping.
Google Reviews
Employees Obviously do not enjoy their jobs. Have an attitude if you even ask a simple question or need them to do something constant drama Or gossip between employees and managers involving personal life’s and work that costumers do not want to hea...
I went in there today specifically because there were around coupons I had in my app. I go in there and it won't allow me to log into my app so then the cashier said she doesn't understand why the coupons weren't applying to my 95 total so instead of...
Every time I go the self checkout is closed and I stand waiting for a cashier to show up, today I left my toothpaste at counter after standing there for 5 minutes. Very unprofessional store
It’s new, nice, clean and convenient… IF IT’S OPEN. Just went for the third time in about ten days to see another handwritten note saying sorry closed for one reason or no reason. The staff is very friendly when they are open… not being critical of...
When you live in Farmtown USA and the grocery store is too far of a drive especially if you need one random thing you forgot when you were at the grocery store. It’s saved me time and gas $$ and it’s definitely well stocked with essentials and non es...
Reviews from Google
Frequently Asked Questions
Visiting Tips
If you're visiting for the first time, consider going during off-peak hours for a better experience.
Make sure to check your coupons and app before you arrive, as some customers have faced issues with app access.
There’s usually ample parking available, but be prepared for a busy store during weekends or evenings.
Hours
- monday8:00 AM - 10:00 PM
- tuesday8:00 AM - 10:00 PM
- wednesday8:00 AM - 10:00 PM
- thursday8:00 AM - 10:00 PM
- friday8:00 AM - 10:00 PM
- saturday8:00 AM - 10:00 PM
- sunday8:00 AM - 10:00 PM