Family Dollar
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About Family Dollar
Family Dollar in Decatur, IL, is a discount store that provides a wide range of household supplies, groceries, and seasonal items at affordable prices. They focus on offering essential products for everyday needs, making it easy for customers to find what they need without breaking the bank.
The store has received positive feedback for its clean and organized layout, making for a more pleasant shopping experience. However, some customers have noted issues with customer service that could affect overall satisfaction.
Located conveniently in Decatur, Family Dollar is accessible and designed to cater to local shoppers. With ample parking available, it's easy to pop in and grab what you need.
Editor's Review
Family Dollar in Decatur, IL, is a family-owned gem that has been serving the community since 1992. With an overall rating of 4.0 out of 5 based on 64 reviews, it’s clear that this store has made a positive impression on many shoppers. One customer, Shantowa Sunshine, expressed delight over the store's transformation, saying, 'It’s clean, and organized. The clutter is gone. It is nice to see a positive change happening.' This sentiment reflects a broader consensus that improvements have been made under new management, leading to a more pleasant shopping experience.
However, not all reviews sing praises. A few customers voiced their frustrations with rude customer service, particularly highlighting interactions with management. As Stacey McRae pointed out, 'I will never return to this store and encourage others to steer clear, terrible shopping experience,' encapsulating the concerns some have faced. Still, regular shoppers seem to appreciate the friendly vibes and the availability of products, including organic produce and closeout deals.
Overall, Family Dollar stands out for its affordability and the convenience of accepting EBT/SNAP. Additionally, with new inventory arriving every Tuesday, there’s always something fresh to discover. It’s a solid choice for budget-conscious shoppers looking for both everyday essentials and seasonal items.
What We Like
- Clean and organized store environment
- Friendly workers and positive atmosphere
- Affordable prices on name brand products
Room for Improvement
- Inconsistent customer service experiences
- Occasional inventory issues with empty shelves
What Customers Are Saying
“It is nice to see a positive change happening.”
— Shantowa Sunshine
“I will never return to this store and encourage others to steer clear, terrible shopping experience.”
— Stacey McRae
What to Expect
- You'll find a clean and organized shopping environment.
- The store offers a variety of products, including organic produce and closeout deals.
- Prices are competitive, and you can find name brand products at a discount.
Business Highlights
- ✓Family owned since 1992
- ✓Accepts EBT/SNAP
- ✓New inventory every Tuesday
- ✓Discount groceries for any occasion
- ✓Smart Coupons for additional savings
- ✓Seasonal items for every special occasion
- ✓Competitive prices on name brand products
Google Reviews
This store looks so much better. It’s clean, and organized. The clutter is gone. So much easier to find what I’m looking for. It is nice to see a positive change happening, the store looks like it improving and as a customer, I love to see it. A be...
Ran in this evening to grab a few items. The lady came and found us and said I'm closed you need to checkout. Told.My friend twice rudely. Then she was gripping about the doors and hmm ow people close them. Absolutley the most unprofessional rudest c...
Manager was rude and overall disrespectful, second time I've encountered her. Being in management myself I would never treat customers the way she does and has. I will never return to this store and encourage others to steer clear, terrible shopping ...
They didn't have Wat I went for shelf's where bare store was messy have to step over things squeeze through aisles. No cell phones ...horrible
Wonderful workers , good vibes , has everything I look for every single time !! I love coming here and the only one I will come to a good safe place
Reviews from Google
Specialties
Payment Methods
Frequently Asked Questions
Visiting Tips
If you're a first-time visitor, take a moment to explore the layout to find your preferred items quickly.
Try to visit during off-peak hours to avoid crowds and potential service delays.
There's plenty of parking available, so you won't have to worry about finding a spot.
Hours
- monday8:00 AM - 10:00 PM
- tuesday8:00 AM - 10:00 PM
- wednesday8:00 AM - 10:00 PM
- thursday8:00 AM - 10:00 PM
- friday8:00 AM - 10:00 PM
- saturday8:00 AM - 10:00 PM
- sunday8:00 AM - 10:00 PM