Dollar General
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About Dollar General
Dollar General in Decatur, IL, is a convenient stop for everyday essentials, offering a variety of grocery items, health products, and household supplies. It's a great place to find budget-friendly options for food and other necessities.
The atmosphere can be a bit chaotic at times, especially when shelves aren’t fully stocked, which has been noted in customer reviews. Despite this, the store often has a friendly vibe, and staff members work hard to assist shoppers.
Located conveniently in Decatur, the store is easily accessible for local residents. It's in a busy area, making it a popular choice for those looking to grab quick items without the hassle of a large supermarket.
Editor's Review
Dollar General in Decatur, IL, boasts an overall rating of 4.1 out of 5, indicating a generally positive reception among its 224 reviews. However, the data tells a different story when considering customer interactions. While many shoppers appreciate the wide selection of products and find great deals, like Vicky Fediemcmahon who said, 'I always find great deals here on clothes'—there are notable frustrations regarding customer service. Jennifer Fortson's experience was far from pleasant; she reported feeling treated like a thief when attempting to use coupons, remarking, 'I will NEVER go to the Dollar General on W. Pershing again.'
Stock availability is another recurring complaint. Julie Bennick pointed out that shelves often lack inventory due to insufficient staffing, especially on truck delivery days. She emphasized, 'It is always messy. When they work with a skeleton crew, it's not their fault. It's Dollar General's fault.'
Despite these issues, many customers continue to appreciate the affordability and convenience Dollar General provides. The consensus is that this store shines in offering decent value for essential items, but customer service and stock levels could use improvement.
What We Like
- Affordable prices on a variety of essential items
- Friendly and helpful staff in many instances
- Good selection of products, including clothes and cleaning supplies
Room for Improvement
- Inconsistent stock levels, particularly on delivery days
- Customer service can sometimes be lacking, leading to negative experiences
What Customers Are Saying
“I coupon all the time and I was treated like I was stealing.”
— Jennifer Fortson
“I found Pine Glo, and it was just as good as the other.”
— William Cox
“Schedule more employees on truck days, DOLLAR GENERAL!!”
— Julie Bennick
What to Expect
- Expect a mix of products, from food to cleaning supplies, at budget-friendly prices.
- You might find that some shelves are not always fully stocked, especially during busy times.
- Pricing is generally very reasonable, making it a great option for those looking to save money.
Google Reviews
I coupon all the time and I was treated like I was stealing and the cashier would not scan my coupons and she refused to ring me up for two separate transactio s also I was not rude or anything I just can't understand why she was so hateful i will NE...
I went to get some Pine Sol but I found Pine Glo and I used it and it was just as good as the other I used it in my laundry and I got some LA's totally awesome to clean the grease out of my trousers and it seemed to work pretty good there was two peo...
There shelves are not always stocked due to lack of employees on truck days. So, it is always messy. When they work with a skeleton crew it's not their fault. Its Dollar generals fault. We are only human and can only do so much. Schedule more employ...
I always find great deals here on clothes, of all kinds. Great place to go when you don't want to get much and get out quickly. Staff are friendly and helpful . Go here often.
I purchased a trashcan that I found in the corner. As I was walking out the door larry the "joke of a manager" demanded it back and I started that I had purchased it. From the start was rude with me and then threatened to break my nose over a trash ...
Reviews from Google
Frequently Asked Questions
Visiting Tips
If it's your first time, be prepared for a slightly cluttered layout, especially during busy days.
Try to visit during off-peak hours to avoid crowds and make your shopping experience smoother.
Look for nearby parking options, as the store can get busy, especially in the evenings.
Hours
- monday8:00 AM - 9:00 PM
- tuesday8:00 AM - 9:00 PM
- wednesday8:00 AM - 9:00 PM
- thursday8:00 AM - 9:00 PM
- friday8:00 AM - 9:00 PM
- saturday8:00 AM - 9:00 PM
- sunday8:00 AM - 9:00 PM