Dollar General
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About Dollar General
Dollar General in Springfield, IL, offers a variety of products at affordable prices, making it a go-to spot for everyday essentials. From groceries to household items, it's designed for convenience and quick shopping trips.
The atmosphere can be hit or miss depending on the staff's mood, as some customers have reported encounters with unhelpful employees. However, the store typically provides a wide selection of items, making it a useful stop for many shoppers.
Located conveniently in Springfield, Dollar General is accessible for those looking for a quick shopping solution. It's in a busy area, so there's usually plenty of foot traffic and parking available.
Editor's Review
Walking into Dollar General in Springfield, IL can feel like stepping into a mixed bag of experiences. On one hand, you might be greeted by helpful staff who go out of their way, while on the other, you could encounter a rude employee who makes you question their customer service philosophy. As Ashley Poorman pointed out, it's disheartening when staff treat customers dismissively, saying things like, 'as if he was a baby' about a customer's question. That kind of attitude doesn’t do anyone any favors.
However, it's not all bad news. Some customers, like Richard Oconnell, have noted the helpfulness of certain employees, stating, 'The manager lady... was helpful and nice.' It's clear that the staff can vary significantly in their approach. But then there's the issue of cleanliness. Roscoe Buns highlighted a pressing concern when he mentioned that the area outside the store was 'absolutely disgusting,' raising alarms about cleanliness and safety. That’s a tough pill for a community store to swallow.
What We Like
- Helpful staff members can provide good service
- Convenient location for quick shopping
- Affordable prices on common household items
Room for Improvement
- Inconsistent customer service experiences
- Cleanliness issues outside the store
What Customers Are Saying
“Who are these people you guys are hiring? I’m sorry lady, but that’s your job! Have some humility.”
— Ashley Poorman
“The only reason I am giving this review 2 stars is because the manager lady was helpful and nice.”
— Richard Oconnell
What Shoppers Say
Based on analysis of 5 customer reviews
“Very poor customer service”
“Outside of the building is absolutely disgusting!”
“They are all rude and disoriented”
Insider Tips
Visit when the store is less busy to avoid long waits
Be prepared for potential cleanliness issues outside the store
What to Expect
- You might encounter mixed customer service, so be prepared for varying experiences.
- The store usually has a decent selection of everyday essentials at budget-friendly prices.
- Expect to find a wide range of products, but don't hesitate to ask for help if you need assistance.
Google Reviews
Went to Dollar General today around 10 am and the lady working told a man she wasn’t going to tell him where the product was he was looking for “as if he was a baby” in her words. Who are these people you guys are hiring? I’m sorry lady, but that’s y...
Only one person threre is capable of doing their jobs. I shouldn’t have to walk around the store looking for the register person ESPECIALLY if its tina she willl PURPOSELY ignore u and make u wait forever and then scans SLOWER THAN A SNAIL! They are ...
Went in this morning & the lady was so rude. No good morning, no hello, just nothing. I wish people would really find a job that they enjoy. Very poor customer service
The only reason I am giving this review 2 stars is because the manager lady( didn't catch her name) was helpful and nice. My complaint is all about the other employee Pam( oh wait! I mean Tina) was very dishonest and unfriendly. She told me her name ...
Outside of the building is absolutely disgusting! Garbage outside that would fill up half there dumpster or more lying on the ground especially the side and back of the building. This is a haven for rats and mice for easy food it's like a non stop ...
Reviews from Google
Frequently Asked Questions
Visiting Tips
If you're visiting for the first time, familiarize yourself with the layout to save time.
Try to visit during off-peak hours, like mid-morning or early afternoon, for a quieter shopping experience.
Look for nearby parking options, as it can get busy, especially during weekends.
Hours
- monday8:00 AM - 9:00 PM
- tuesday8:00 AM - 9:00 PM
- wednesday8:00 AM - 9:00 PM
- thursday8:00 AM - 9:00 PM
- friday8:00 AM - 9:00 PM
- saturday8:00 AM - 9:00 PM
- sunday8:00 AM - 9:00 PM