Dollar General
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About Dollar General
Dollar General in Springfield, IL, is a convenient stop for everyday essentials, offering a variety of products including groceries, health items, and household supplies. With a wide selection of budget-friendly items, it caters to shoppers looking for bargains on everyday necessities.
The atmosphere in this Dollar General can be hit or miss, as some customers have noted cleanliness issues both inside and outside the store. Unfortunately, there have been complaints about staff behavior, which can affect the overall shopping experience.
Located in a central area of Springfield, the store is easily accessible for locals and travelers alike. Parking is available, making it a convenient stop for those in need of quick shopping.
Editor's Review
With an overall rating of 3.7 out of 5 based on 14 reviews, Dollar General in Springfield, IL presents a mixed bag for customers. While some shoppers appreciate the convenience and low prices offered by this store, others express significant frustration over cleanliness and customer service. As CJ observed, the store is often ‘a huge mess all the time,’ and complaints about unkempt premises seem common. Additionally, multiple reviewers, including Spencer, reported consistently rude behavior from staff members, stating, ‘the manager has been extremely rude to me more than four separate times.’ This indicates a troubling trend in customer service that could deter potential visitors.
However, it’s not all negative. Some customers have had good experiences, particularly noting the affordability of products. For instance, Jaclynn Boley highlighted that the store’s operating hours were incorrect online but appreciated the staff’s efforts to correct it, saying, ‘Simply posting this to let people know this store closes at 9pm.’ These mixed reviews suggest that while there are tangible issues needing attention, there are also redeeming qualities worth acknowledging.
What We Like
- Affordable prices on a variety of products
- Convenient location for quick shopping
- Efforts to update operating hours information
Room for Improvement
- Inconsistent customer service experiences
- Store cleanliness is often criticized
- Staff turnover may affect overall service
What Customers Are Saying
“This store changes their employee's every time I come to shop!!!”
— CJ
“The manager has been extremely rude to me more than four separate times.”
— Spencer
What to Expect
- Expect a range of everyday items at low prices, perfect for budget-conscious shoppers.
- You'll find a mix of grocery items, cleaning supplies, and personal care products, making it a convenient one-stop shop.
- Prices are generally low, but be prepared for potential cleanliness concerns during your visit.
Google Reviews
WEST JEFFERSON, SPFLD, IL Garbage all over the lot & the same garage is still on the lot for months..the store inside is a huge mess all the time and they aren't opening the doors at the time they are suppose to!!!! This store changes their employee...
Heavyset night shift lady was rude even asked me if she ruined my day and laughed when I said yes. She also has friends behind the counter talking trash aswell.
The manager has been extremely rude to me more than four separate times. Even in front of multiple people, complete imbecile. Go to ANY other DG. Zero stars, not one!!! I go out of my way to be nice to people and understanding that a person could hav...
Someone not doing they job. Doesn’t surprise me stores want you to spend your hard earned money in their store but don’t want to make sure their employees are doing their job how you gonna sell expired milk. Just askin?
Simply posting this to let people know this store closes at 9pm. They do not close at 10pm as listed in Google. They have tried to get it fixed.
Reviews from Google
Frequently Asked Questions
Visiting Tips
If you're a first-time visitor, try to visit during off-peak hours for a quieter shopping experience.
Consider checking the store's cleanliness and organization before you start shopping, as it may vary.
There's parking available, so you won't have to worry about finding a spot when you arrive.
Hours
- monday8:00 AM - 9:00 PM
- tuesday8:00 AM - 9:00 PM
- wednesday8:00 AM - 9:00 PM
- thursday8:00 AM - 9:00 PM
- friday8:00 AM - 9:00 PM
- saturday8:00 AM - 9:00 PM
- sunday8:00 AM - 9:00 PM