Dollar General
Open Now
About Dollar General
Dollar General in Springfield, IL, offers a wide variety of everyday essentials, including groceries, health and beauty products, and household items. With a focus on affordability, customers can find numerous items at budget-friendly prices.
The store tends to have a casual atmosphere, though experiences may vary depending on the staff and time of visit. While some customers have encountered issues with service, others appreciate the friendly interactions with specific employees.
Located conveniently in Springfield, this Dollar General is easily accessible for local residents. Parking is usually available nearby, making it a practical stop for those running errands or in need of a quick shopping trip.
Editor's Review
Dollar General in Springfield, IL, presents a mixed bag of customer experiences that speak volumes about its charm and challenges. Many shoppers express appreciation for the store's inventory, with one regular, Renee Bey, highlighting a friendly employee who knows how to make a trip enjoyable: "There's a young man... always smiling and cracking jokes with my spouse and I." This kind of service certainly leaves a positive impression. Yet, I've noticed that some reviews point to a stark inconsistency in customer service. A recurring theme is the frustration felt by customers who have experienced long waits or less-than-friendly interactions. As Keaghan recounted, 'I was standing at the registers for 10 minutes... then when someone finally came up they ignored me for another 5 minutes.'
On the bright side, the store is often stocked and has what shoppers need, making it a practical stop for everyday items. The manager's efforts to improve service following a recent fire seem to have made a difference; however, it’s clear from the reviews that not everyone feels valued, with complaints about rude behavior from staff. Evelyn Caban's brief comment about a worker's treatment underscores this: "Daniel doesn't treat customer right." Overall, while Dollar General has its shining moments, especially in terms of product availability and a few standout employees, the inconsistency in service leaves room for improvement.
What We Like
- Convenient location for everyday shopping
- Friendly and helpful staff members, particularly during certain shifts
- Well-stocked shelves with a variety of products
Room for Improvement
- Inconsistent customer service experiences
- Long wait times during busy hours
What Customers Are Saying
“There's a young man... always smiling and cracking jokes with my spouse and I.”
— Renee Bey
“I was standing at the registers for 10 minutes... they ignored me for another 5 minutes.”
— Keaghan
What to Expect
- You might experience varying levels of customer service, so patience is sometimes necessary.
- You'll find a good selection of everyday essentials, from snacks to cleaning supplies.
- Prices are generally low, making it a good option for budget-conscious shoppers.
Google Reviews
Cashier berated an old man who is a daily customer for how he asked for his cigarettes correcting his grammar and told him it was like she was talking to her 4 year old. She then told me this is a daily occurance for her to rip into him for how he as...
I was standing at the registers for 10 minutes before anyone even looked at me, then when someone finally came up they ignored me for another 5 minutes. They also don't have any way for you to let them know your waiting. They used to but then got rid...
Updated: I always stop at this location when I'm heading to or from the gym (between 6pm and 7pm). There's a young man (Afro. American) that is always smiling and cracking jokes with my spouse and I. Actually everyone that comes in, he is always so p...
Daniel doesn't treat customer right. I have for the past 4 years she is mean. I'm
Normally have average service and product here. (5-8-20) Had very poor service. (6-16-20) Had decent/good service. It’s hit or miss in terms of customer service and friendliness. Recently (after their fire), the staff seems to have improved a bit....
Reviews from Google
Frequently Asked Questions
Visiting Tips
If you're a first-time visitor, try to go during off-peak hours for a less crowded experience.
Plan your visit around meal times to stock up on quick snacks or easy meal options.
Check for parking availability close to the entrance to make your shopping trip more convenient.
Hours
- monday8:00 AM - 9:00 PM
- tuesday8:00 AM - 9:00 PM
- wednesday8:00 AM - 9:00 PM
- thursday8:00 AM - 9:00 PM
- friday8:00 AM - 9:00 PM
- saturday8:00 AM - 9:00 PM
- sunday8:00 AM - 9:00 PM