Family Dollar
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About Family Dollar
Family Dollar in Charleston, WV, is a discount store where you can find a wide range of household supplies, groceries, and seasonal items at budget-friendly prices. They focus on essential products for everyday needs, making it a go-to spot for savvy shoppers looking for savings.
The store generally has a clean and organized atmosphere, with employees who are often friendly and willing to help. However, customer experiences can vary, with some noting less-than-stellar service at times.
Conveniently located in Charleston, Family Dollar is easily accessible for local residents. It’s a great stop for those looking to grab quick essentials or seasonal items without having to travel far.
Editor's Review
Nestled in Charleston, West Virginia, Family Dollar stands out as a go-to spot for budget-conscious shoppers seeking both groceries and home goods. With a family-owned ethos since 1992, there's a sense of familiarity when you walk through the doors. Many customers appreciate the friendly staff. As Kimberly Harvey noted, 'Very pleasant employees who are also helpful when I asked questions while shopping.' Cleanliness is another highlight, making for a favorable shopping experience.
However, the store isn't without its flaws. A number of reviews point to inconsistent customer service, particularly during peak hours. T.W. lamented, 'If you go certain times of day the line is super long,' indicating that staffing issues could improve the overall experience. There are also complaints about the store layout, as April Briscoe mentioned, 'It was hard to find what I needed, and there were several things that were put next to stuff that didn't make sense.'
Despite these hiccups, Family Dollar frequently refreshes its inventory every Tuesday, ensuring that shoppers can find everything from organic produce to seasonal items for any occasion. The promise of discounts and smart coupons adds to the appeal, making this store a staple for those on a budget.
What We Like
- Friendly and helpful staff
- Clean and well-maintained store
- Regularly updated inventory with discounts
Room for Improvement
- Inconsistent customer service during busy times
- Store layout can be confusing
- Occasional issues with staff behavior
What Customers Are Saying
“Very pleasant employees who are also helpful when I asked questions while shopping.”
— Kimberly Harvey
“If you go certain times of day the line is super long.”
— T. W.
What to Expect
- You can expect a mix of essential groceries and household items at competitive prices.
- The store frequently updates its inventory, especially with new items arriving every Tuesday.
- Smart Coupons are available for additional savings, making it easier to stretch your budget.
Business Highlights
- ✓Family owned since 1992
- ✓Accepts EBT/SNAP
- ✓New inventory every Tuesday
- ✓Discount groceries for any occasion
- ✓Smart Coupons for additional savings
- ✓Seasonal items for every special occasion
- ✓Competitive prices on name brand products
Google Reviews
Very pleasant employee s who are also helpful when I asked questions while shopping. The store was neat and clean. I recommend this Family Dollar too shop in for both groceries and home goods.
Nothing special about this location and the customer service is terrible. Which is pretty sad because most of the adults that work here are seasoned in age and should have decades of experience working with the general public. If you go certain times...
This store has a cashier and a manager who is very nasty and rude. I spoke to manager about the cashier telling my bf and son they were banned for shoplifting when they weren't banned. Manager got nasty and screamed at me pretty much calling me a lia...
The store itself appears to be okay. The staff was courteous and professional. However, outside the store seems to be the local "handout" spot. I say that because everytime I come to this store, there are numerous people standing in front of the sto...
Employees were friendly and helpful, but I didn't like the way the store was setup. It was hard to find what I needed and there were several things that were put next to stuff that didn't make sense. The store could be setup better; however, it was a...
Reviews from Google
Specialties
Payment Methods
Frequently Asked Questions
Visiting Tips
If you’re a first-time visitor, take some time to browse the aisles for unexpected finds.
Try to visit during off-peak hours to avoid the crowds and have a more pleasant shopping experience.
Look for nearby parking options, as the store is located in a busy area with other retail outlets.
Hours
- monday8:00 AM - 10:00 PM
- tuesday8:00 AM - 10:00 PM
- wednesday8:00 AM - 10:00 PM
- thursday8:00 AM - 10:00 PM
- friday8:00 AM - 10:00 PM
- saturday8:00 AM - 10:00 PM
- sunday8:00 AM - 10:00 PM
