Family Dollar
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About Family Dollar
Family Dollar is a discount store located in Dover, DE, where you can find a wide range of household supplies, groceries, and seasonal items at affordable prices. They focus on stocking essential products for your everyday needs, ensuring that there's something for everyone.
When you step inside, you'll notice a friendly atmosphere with helpful staff ready to assist you. While the store has a diverse offering, experiences can vary based on customer interactions, as reflected in some reviews.
The store's location is convenient, situated in a plaza with easy access for shoppers. You'll find the delivery door at the front of the plaza, which can be a bit tricky if you’re not familiar with the layout.
Editor's Review
Family Dollar in Dover, DE, has built a reputation among its customers that is decidedly mixed. While the store has its roots as a family-owned business since 1992, which many shoppers appreciate, the overall customer experience has raised some concerns. A recurring theme in the reviews highlights the challenges with customer service. For instance, Maxine Brown shared a troubling encounter where an employee became hostile after she asked why he was following her around the store. Similarly, Kristen Lee described a chaotic situation where a manager ignored a customer dispute, focusing instead on checking out others. These instances reveal a pattern of management issues that seem to affect how staff interact with customers.
On a brighter note, some customers do appreciate the competitive prices, especially on name-brand snacks and seasonal items. One shopper pointed out that the store regularly updates its inventory every Tuesday, which can lead to exciting finds. Despite the frustrations expressed by several reviewers, the affordability and variety of products available might still attract bargain hunters looking for discount groceries or organic produce.
What We Like
- Competitive prices on name brand snacks
- New inventory every Tuesday
- Family-owned since 1992
Room for Improvement
- Inconsistent customer service
- Management issues reported frequently
What Customers Are Saying
“Employee greeted us at the door.”
— Maxine Brown
“Manager was called to handle the price issue but ended up ignoring it.”
— Kristen Lee
What to Expect
- Expect friendly customer service, as staff are generally willing to help you find what you need.
- You'll find a diverse selection of products, including name brand snacks and discount groceries for any occasion.
- Prices are competitive, and there are additional savings available through Smart Coupons.
Business Highlights
- ✓Family owned since 1992
- ✓Accepts EBT/SNAP
- ✓New inventory every Tuesday
- ✓Discount groceries for any occasion
- ✓Smart Coupons for additional savings
- ✓Seasonal items for every special occasion
- ✓Competitive prices on name brand snacks
Google Reviews
My husband and I stopped here to pick up a item . Employee greeted us at the door . He than directed my husband to what he was looking for. When this Employee noticed that my husband and I had split up because I was looking for something else. He b...
Customer in front of my family had a question about the price of an item. While this was going on a man and women behind us started having a verbal argument that was quickly becoming physical. Manager was called to handle the price issue but ended up...
If i could give it 0 stars i would. Truckers, their delivery door is in the front of the plaza, not the rear alley, on the side of their store where Ollies is located. Good luck, I've been here twice, theyve been 45 min late both times. As far as t...
I was returning an un used item. I parked 20 feet from store in designated parking, entered store and said hi. The gentleman at register noted I carried a FAMILY DOLLAR BAG and said your returning something? I said yes, I didn't need it. He called ma...
Very poor management and customer service. I called in about a product that stopped working to see if I can exchange it. I admit, I do not have a receipt, but the lady tells me I can exchange at best, but the last product was stolen by a kid. Then sh...
Reviews from Google
Specialties
Payment Methods
Frequently Asked Questions
Visiting Tips
If you're a first-time visitor, look for the delivery door in the front of the plaza to avoid confusion.
Try to visit during off-peak hours to have a more relaxed shopping experience, as it can get busy.
Consider checking out nearby stores in the plaza for additional shopping options after your visit.
Hours
- monday9:00 AM - 10:00 PM
- tuesday9:00 AM - 10:00 PM
- wednesday9:00 AM - 10:00 PM
- thursday9:00 AM - 10:00 PM
- friday9:00 AM - 10:00 PM
- saturday9:00 AM - 10:00 PM
- sunday9:00 AM - 10:00 PM