Family Dollar
Open Now
About Family Dollar
Family Dollar in Rochester, NY is a discount store that provides a wide variety of essential goods, including groceries, household supplies, and seasonal items. With a focus on affordability, it's a convenient option for those looking to save on everyday necessities.
The atmosphere can be a bit hectic at times, especially with longer lines and occasional staffing shortages, but many customers appreciate the friendly service they receive. While selection may vary, the store's commitment to customer satisfaction is evident in the helpfulness of its staff.
Located conveniently in Rochester, Family Dollar is easily accessible for local shoppers. It's a familiar spot for many in the community, making it a go-to destination for budget-friendly shopping.
Editor's Review
With an overall rating of 3.8 out of 5, Family Dollar in Rochester, NY, garners a diverse mix of feedback from its patrons. A common theme emerges: the store excels in customer service but faces challenges in inventory management. For instance, one customer, Ms. Roszinia Washington, remarked, 'This is the main store I'll go to, great people, great customer service.' Such praise highlights the friendly staff, which many reviews noted as a standout feature.
However, the data tells a different story when it comes to selection and operational efficiency. Lamont Houston expressed frustration, stating, 'They sometimes lack selection,' and mentioned an unpleasant experience with a disinterested employee. Several reviews echoed concerns about long lines and short staffing, with Thelica Council noting, 'Lines are usually long, short-staffed yet friendly.' This blend of commendation and critique reflects a nuanced customer experience at this Family Dollar location.
What We Like
- Friendly and helpful staff
- Competitive prices on name brand snacks
- Clean and organized store environment
Room for Improvement
- Inconsistent inventory selection
- Long lines due to short staffing
What Customers Are Saying
“This is the main store I'll go to, great people, great customer service.”
— Ms. Roszinia Washington
“They sometimes lack selection but the worst part was the employees...”
— Lamont Houston
“Always clean inside, nice and friendly staff and almost always stocked if not over stocked lol.”
— Megg
What to Expect
- Expect a friendly shopping experience, even if the lines can be long at times.
- You might find a decent selection of products, though inventory can vary from week to week.
- Prices are competitive, especially on name-brand snacks and discount groceries.
Business Highlights
- ✓Family owned since 1992
- ✓Accepts EBT/SNAP
- ✓New inventory every Tuesday
- ✓Competitive prices on name brand snacks
- ✓Smart Coupons for additional savings
- ✓Seasonal items for every occasion
- ✓Discount groceries for any event
Google Reviews
They sometimes lack selection but the worst part was the employees; Weird dude standing there looking at me not offering any assistance and the cashier on her phone who almost charged me $27 for some trash bags. Worst experience at a family dollar.
Lines are usually long, short staffed yet friendly, inventory in aisles.
This is main store I'll go to, great people, great customer service
Great staff!!! Everyone is very helpful and professional.
Always clean inside, nice and friendly staff and almost always stocked if not over stocked lol
Reviews from Google
Specialties
Payment Methods
Frequently Asked Questions
Visiting Tips
If you're visiting for the first time, keep an eye out for the weekly new inventory drop on Tuesdays.
Try to visit during off-peak hours to avoid long lines and wait times.
There's usually parking available nearby, making it easy to pop in and grab what you need quickly.
Hours
- monday8:00 AM - 10:00 PM
- tuesday8:00 AM - 10:00 PM
- wednesday8:00 AM - 10:00 PM
- thursday8:00 AM - 10:00 PM
- friday8:00 AM - 10:00 PM
- saturday8:00 AM - 10:00 PM
- sunday8:00 AM - 10:00 PM