Family Dollar
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About Family Dollar
Family Dollar in Rochester, NY, is a discount store where you can find a range of household supplies, groceries, and seasonal items. They're known for offering essential products at competitive prices, making it a convenient stop for everyday needs.
Customers have noted that while the store is well-stocked and organized, the shopping experience can sometimes be marred by inconsistent customer service. It's a mixed bag, with some shoppers encountering long lines and less-than-friendly staff during busy hours.
Located conveniently in Rochester, Family Dollar is accessible for those running errands or looking for a quick shopping trip. The store's hours make it easy to stop by after work or on weekends, ensuring you can find what you need when you need it.
Editor's Review
The consensus around Family Dollar in Rochester, NY, reflects a stark division between the store's offerings and customer service. With an overall rating of 3.8 out of 5 from 84 reviews, it's clear that while some shoppers appreciate the low prices and seasonal items, they are often met with issues related to service and store organization. For example, one review highlights, 'I've been in about 3 times within the last two weeks and my experiences have been absolutely dreadful each time,' pointing to a recurring problem with long lines and unhelpful staff.
This sentiment is echoed by another reviewer who stated, 'No customer service. Horrible attitudes.' Such comments paint a troubling picture of the store's internal management and employee training. While the inventory, including organic produce and competitive deals, garners praise, the negative experiences with staff overshadow these positives for many customers.
In contrast, a few positive observations stand out, such as a customer noting, 'Found What I Needed At Great Prices.' This suggests that while shoppers may find quality products, they might also endure frustrating interactions. Overall, Family Dollar's strength lies in its pricing and variety, but significant issues with customer engagement could deter new and repeat business.
What We Like
- Great prices on name brand products
- New inventory every Tuesday
- Offers seasonal items for every holiday
Room for Improvement
- Customer service can be poor
- Frequently long wait times at the register
What Customers Are Saying
“I've been in about 3 times within the last two weeks and my experiences have been absolutely dreadful each time.”
— Brady Pysadee
“No customer service. Horrible attitudes.”
— Maritza Jackson
What to Expect
- You might find yourself waiting in line during busy times, so be prepared for that.
- The product selection includes everything from groceries to seasonal decorations, with new inventory arriving every Tuesday.
- Prices are competitive, especially on name brand products, making it a good option for budget-conscious shoppers.
Business Highlights
- ✓Family owned since 1992
- ✓Accepts EBT/SNAP
- ✓New inventory every Tuesday
- ✓Discount groceries for any occasion
- ✓Smart Coupons for additional savings
- ✓Seasonal items for every holiday
- ✓Competitive prices on name brand products
Google Reviews
Never Again. 1st and last time stopping here on my way through Rochester. Rude! No customer service. Horrible attitudes. The store itself appeared nice when I entered, however the ladies working Saturday night closing time absolutely need training! V...
I've been in about 3 times within the last two weeks and my experiences have been absolutely dreadful each time. First time there was at least 15-20 people in line. They had one register for cash and one for cards. No big deal. However there were 3 e...
It just goes to show that no matter how many grand openings you have, you can't change the outcome of horrible service. I honestly can't believe that this store has this amount of stars for it's review. Sounds like internal ratings to me. The staf...
Found What I Needed At Great Prices Only Thing Is They Only Have One Register Open With A Few Workers
Nasty dirty parking lot. Bootleggers lurking trying to sell reservation cigarettes and blank cd's. THEE most ghetto fabulous and raunchy location in Rochester. Don't go there unless you're a local. Because the locals in that area are what make this ...
Reviews from Google
Specialties
Payment Methods
Frequently Asked Questions
Visiting Tips
If you're a first-time visitor, check out the seasonal aisle for unique finds that might not be available elsewhere.
Try to visit during off-peak hours, like mid-morning on weekdays, to avoid long lines.
There's usually parking available nearby, but it's a good idea to arrive early if you're going on the weekend.
Hours
- monday8:00 AM - 10:00 PM
- tuesday8:00 AM - 10:00 PM
- wednesday8:00 AM - 10:00 PM
- thursday8:00 AM - 10:00 PM
- friday8:00 AM - 10:00 PM
- saturday8:00 AM - 10:00 PM
- sunday8:00 AM - 10:00 PM