Dollar General
Open Now
About Dollar General
Dollar General in Cheektowaga, NY is a convenient stop for a variety of household essentials, groceries, and personal care items. They offer a wide selection of products at affordable prices, making it a go-to place for budget-conscious shoppers.
While the store aims to provide a quick and easy shopping experience, some customers have noted issues with cleanliness and management. Despite this, it's a practical option for picking up everyday necessities in a hurry.
Located in a busy area of Cheektowaga, this Dollar General is easily accessible for locals. Whether you're driving or walking, it's a convenient spot to grab what you need without traveling far.
Editor's Review
Walking into the Dollar General on Rossler Ave in Cheektowaga, I found myself surrounded by a mixed bag of experiences, reflecting what many customers have reported. With an overall rating of 4.0 out of 5 stars from 383 reviews, this store shows its light and shadow. Some customers, like Tammy M., are quick to praise the staff, saying, 'The staff here was full of smiles and very nice and welcoming!' It's heartwarming to hear that while shopping for essentials, you can also bask in the friendliness of the employees.
However, a shadow looms over this location when it comes to cleanliness and customer service. Multiple reviewers, including Rachel, have expressed concern over the state of the store, with one even stating, 'We have never seen such a filthy dirty, messy store in our lives!' This sentiment resonates through various comments, leading me to wonder if these issues stem from management practices or staffing challenges.
Despite these concerns, many appreciate the store's ability to accept coupons and help customers stock up on household essentials, as noted by Claire Kay. The mix of positive and negative experiences paints a picture of a place that's striving but occasionally falters in delivering the experience customers expect.
What We Like
- Friendly and welcoming staff
- Coupon acceptance for household essentials
- Convenient location for quick shopping
Room for Improvement
- Inconsistent cleanliness and organization
- Customer service issues regarding store hours
What Customers Are Saying
“I'm appalled! My friend and I walked around the store with our mouths open.”
— Rachel
“Kudos to the staff who worked hard to accomplish this!”
— Tammy M.
What Shoppers Say
Based on analysis of 5 customer reviews
“Filthy store to begin with.”
“Very poor management and customer service.”
“They locked their doors at 9:43pm.”
“The staff here was full of smiles and very nice.”
“I like that this location accepts coupons.”
Insider Tips
Check store cleanliness before shopping.
Visit earlier in the evening to ensure doors are open.
Bring coupons for better savings.
What to Expect
- Expect a mix of household goods and grocery items at budget-friendly prices.
- You'll find a range of products, including food, health items, and cleaning supplies.
- Prices are generally low, often making it a good choice for stocking up on essentials.
Google Reviews
Very poor management and customer service. This location for some reason locks there doors at 9:43pm when hours are till 10pm. Very upsetting when you need to grab something quick. Workers are just in a hurry to leave at the end of there shift.
I'm appalled! My friend and I walked around the store with our mouths open. We have never seen such a filthy dirty, messy store in our lives! The store manager should be fired, district manager too. This place looked like a bomb went off. Totally una...
I like that this location accepts coupons. I was able to stock up on all my household essentials
Filthy store to begin with. My daughter went to grab an item at about 945pm and the door was closed. She opened by hand as the automatic open sensor was shut off. While Other customers in the store, my daughter was told were closed and they're not su...
I have to say...I am very impressed with the overall condition of this location. The staff here was full of smiles and very nice and welcoming ! I frequent this location when in the area and have NEVER seen it look so CLEAN and ORGANIZED! The staff h...
Reviews from Google
Frequently Asked Questions
Visiting Tips
If you're visiting for the first time, try to go during off-peak hours to avoid crowds.
Arrive before closing time, as some customers have reported the doors being locked early.
Look for nearby parking to make your trip easier, as the store can get busy during peak shopping hours.
Hours
- monday8:00 AM - 10:00 PM
- tuesday8:00 AM - 10:00 PM
- wednesday8:00 AM - 10:00 PM
- thursday8:00 AM - 10:00 PM
- friday8:00 AM - 10:00 PM
- saturday8:00 AM - 10:00 PM
- sunday8:00 AM - 10:00 PM