Dollar General
Open Now
About Dollar General
Dollar General in Norfolk, VA, offers a variety of products at affordable prices, making it a convenient stop for everyday essentials. You'll find items ranging from groceries and health products to household goods and seasonal items, all designed to meet your needs without breaking the bank.
The shopping experience at this Dollar General can be a mixed bag. While some customers appreciate the low prices, others have noted issues with organization and cleanliness, which can make it feel a bit chaotic at times. However, there are moments when the staff goes above and beyond to assist shoppers, contributing positively to the atmosphere.
Located in a busy area of Norfolk, this Dollar General is easily accessible for local residents. With ample parking available, it's a convenient choice for anyone looking to pick up essentials quickly. Just be prepared for potentially long lines during peak hours, as staffing may be an issue.
Editor's Review
Dollar General in Norfolk, VA is a mixed bag. Reviewers often point to a few bright spots, but the light is dimmed by some serious operational issues. As Tyson Nobles put it, 'The staff is usually pretty friendly,' but that doesn’t make up for the chaos. Many shoppers report aisles cluttered with merchandise and boxes, making it hard to find your way around. Amari's experience was a harsh reminder of the store's shortcomings: 'the poor customer service mixed with the nasty attitudes' is a common complaint that can't be ignored.
Despite these issues, some customers do find value here. Valentine Wendy praised the 'above and beyond' service from the cashier and manager. This suggests that when the right people are working, the experience can be pleasant. However, that’s not always the case. With a rating of just 3.7/5, it’s clear that inconsistencies are a major concern.
In short, if you need a quick stop for essentials and can tolerate the mess, this Dollar General might do the job. But if you’re looking for cleanliness and efficiency, you might want to think twice and plan your shopping elsewhere.
What We Like
- Friendly staff when adequately staffed
- Convenient location for the community
- Affordable prices on essential items
Room for Improvement
- Store cleanliness and organization are frequently criticized
- Long wait times at the register due to staffing issues
What Customers Are Saying
“the poor customer service mixed with the nasty attitudes and racial profiling is out of hand”
— Amari
“the manager was working hard... but was still able to talk to the guests and was helpful”
— Valentine Wendy
What Shoppers Say
Based on analysis of 5 customer reviews
“Store isn't very organized and kind of messy”
“Customer service is good depending on who's working”
“Only looks like one employee working”
“Always a long line in this store”
Insider Tips
Visit during off-peak hours to avoid long lines
Be prepared for a messy store layout
Check if staff is available before shopping
What to Expect
- Expect a mix of low prices and a somewhat cluttered shopping environment.
- You'll find a diverse selection of products, though organization may not always be a strong point.
- The value of shopping here is generally good, but be ready for potential delays at the register.
Google Reviews
Store isn't very organized always stuff in the aisles on organized usually kind of messy never anybody working on the register always a long line in this store that's where they did improvement work on the line customer service is good depending on w...
This is a horrible store as far as cleanliness and customer service. Today I made an employee aware of the unjust customer service I had been consecutively recieving and that I shop here due to necessity because the poor customer service mixed with t...
That cashier and manager at this Dollar General were above and beyond most people in the customer service industry. The manager was working on replenishing the shelf and switching from Christmas items to Valentine's Day. She was working hard to get t...
This particular store, the only one to serve literally an entire community, is always in disarray. The staff is usually pretty friendly, but they do seem to be short staffed often. The store usually has a few ailes you can barely get down and they s...
Shelves are half empty. Only looks like one employee working. Supply carts for restocking are everywhere and blocking isles. The worst Dollar General I have ever been in. I would give zero stars. Need to hire better management.
Reviews from Google
Frequently Asked Questions
Visiting Tips
If you're visiting for the first time, try to go during off-peak hours to avoid long lines.
Be prepared to search a bit for what you need, as the store can get messy and disorganized.
Look for nearby fast food options if you're planning to grab a meal after shopping, as there are usually places close by.
Hours
- monday8:00 AM - 10:00 PM
- tuesday8:00 AM - 10:00 PM
- wednesday8:00 AM - 10:00 PM
- thursday8:00 AM - 10:00 PM
- friday8:00 AM - 10:00 PM
- saturday8:00 AM - 10:00 PM
- sunday8:00 AM - 10:00 PM