Dollar General

Dollar General in Springfield, MO, stands out for its friendly staff and overall cleanliness, but it often struggles with customer service consistency. Reviewers frequently highlight the helpfulness of certain employees. For instance, David Telencio praised a young employee with dreadlocks, saying he is 'the nicest most friendly and helpful employee of any business I have come across in a very long time.'

However, not all interactions are positive. Lacey Purma reported a rude exchange with an employee, which left her feeling dismissed. Complaints about a lack of shopping carts and baskets are also common, as noted by Janet Sweat, who expressed frustration at the store’s disorganization. She mentioned that, despite being the only customer at the time, she received little help finding a basket, saying, 'The person didn’t seem to be interested in helping.'

Overall, while Dollar General has made strides in management and cleanliness, inconsistent service and staffing challenges appear to hold it back. Jessica Stone pointed out that the employees seem overworked, calling for upper management to step in and assist their staff. In a community where accessibility is key, these flaws could deter some customers.