Dollar General
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About Dollar General
Dollar General in Pensacola, FL, is a convenient stop for a variety of everyday items, including groceries, health products, and household essentials. They offer a selection of items at affordable prices, making it a budget-friendly choice for shoppers.
The atmosphere can be a bit hectic at times, especially during peak hours when lines can get long. However, the store is generally well-organized, allowing you to find what you need fairly quickly, despite occasional service delays.
Located in a central area of Pensacola, Dollar General is easily accessible for both locals and visitors. There's ample parking available, making it a convenient stop for anyone in the area looking for quick shopping.
Editor's Review
Despite an overall rating of 4.0 out of 5 based on 237 reviews, Dollar General in Pensacola, FL, faces a significant challenge with customer service. The data tells a different story than one might expect from a store praised for affordability. A common complaint revolves around poor interactions with staff, as Emm Jay noted, ‘Nicole and Rick were rude and very dismissive.’ This sentiment was echoed by several others, highlighting a trend of unprofessional behavior. Multiple customers reported issues such as long wait times and inadequate handling of problems. For example, Billie Gibson expressed frustration over an item being left behind, stating, ‘Money down the drain.’
On a brighter note, some reviews do highlight the store's product selection and pricing. Camilo Lara remarked, ‘Nice place they sell really good stuff,’ indicating that the offerings can meet customer needs, particularly for budget-conscious shoppers. However, the juxtaposition of service issues against a decent product lineup creates a mixed experience.
What We Like
- Affordable prices
- Diverse product selection
- Convenient location
Room for Improvement
- Inconsistent customer service
- Long wait times at checkout
What Customers Are Saying
“Nicole and Rick were rude and very dismissive.”
— Emm Jay
“Money down the drain.”
— Billie Gibson
“Nice place they sell really good stuff.”
— Camilo Lara
What to Expect
- Expect a busy shopping experience, especially during peak hours, but the aisles are generally organized.
- You'll find a wide selection of products that cater to various needs, from food to cleaning supplies.
- Prices are typically low, making it a great option for those looking to save money on everyday purchases.
Google Reviews
Manager Nicole left Rick up front for 30 minutes to ring up 15 customers alone. My coupons did not come off so I waited in the long line again to see if I could have it corrected. Rick told me I would need to get back to the end of the line again bec...
addy was very rude for no reason was shocked to see they let a manger with a attitude like that.
Cashier left one of my items in a bag that they did not hand to me and never gave me the receipt to the items I purchased. Money down the drain. Will definitely have to check all your items before leaving. Water all over floor just poorly managed.
Nice place they sell really good stuff nothing went wrong it was great .(:🤍🤍
I don't shop here. Went here for a family member while I was at Tjmaxx. They have the worst customer service. I won't bore you with the issue I had with the young lady and her inability to stay professional and respectful. It isn't important because ...
Reviews from Google
Frequently Asked Questions
Visiting Tips
Check the store layout online if you're looking for something specific to save time.
Try to visit during off-peak hours, like mid-morning or early afternoon, to avoid long lines.
If you're planning to purchase several items, double-check your bags before leaving to ensure you have everything.
Hours
- monday8:00 AM - 10:00 PM
- tuesday8:00 AM - 10:00 PM
- wednesday8:00 AM - 10:00 PM
- thursday8:00 AM - 10:00 PM
- friday8:00 AM - 10:00 PM
- saturday8:00 AM - 10:00 PM
- sunday8:00 AM - 10:00 PM