Dollar General
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About Dollar General
Dollar General in Jackson, MS is a convenient stop for a variety of everyday essentials. They offer groceries, household items, personal care products, and even toys, making it a one-stop shop for families and individuals alike.
The atmosphere in the store is generally friendly, although some customers have noted mixed experiences with staff interactions. While many cashiers are welcoming, there have been reports of less-than-ideal service from a few employees.
Located in a central area of Jackson, the store is easily accessible for locals. Ample parking is available, making it convenient for quick visits or larger shopping trips.
Editor's Review
Dollar General in Jackson, MS, has a mixed bag of reviews, but some patterns emerge. While many customers appreciate the variety of low-priced items, the repeated complaints about customer service cannot be ignored. As Landon noted, "The cashier was very ugly and rude," highlighting an all-too-common experience where staff seem overworked and undertrained.
Several reviews point to inconsistent service levels. Dee Lowery remarked that some cashiers "have no customer service at all," and others, like the older day shift employees, are much more welcoming. This inconsistency seems to stem from management issues and staff turnover. Many users feel the employees lack adequate training, as Anthony Adams pointed out: "the level of customer service is minus 5 on a 1 to 5 rating system." Customers are often left frustrated, especially when the store closes early, as mentioned by Dee, who found the store closed despite corporate confirming a later time.
What We Like
- Affordable pricing on a wide range of products
- Friendly service from some staff members
- Convenient location for quick shopping needs
Room for Improvement
- Inconsistent customer service
- Frequent staff turnover
- Early closing times that frustrate customers
What Customers Are Saying
“The cashier was very ugly and rude.”
— Landon
“Some cashiers have no customer service at all.”
— Dee Lowery
“The level of customer service is minus 5 on a 1 to 5 rating system.”
— Anthony Adams
What Shoppers Say
Based on analysis of 5 customer reviews
“The older ladies who are on day shift are very much respectful.”
“The customer service can be better.”
“They are always closing an hour or so early.”
Insider Tips
Visit during the day for better customer service.
Call ahead to confirm store hours before visiting.
What to Expect
- Expect a mix of friendly and less experienced staff during your visit.
- You'll find a decent range of products, ideal for stocking up on essentials or picking up something special.
- Prices are typically very affordable, making it a valuable option for budget-conscious shoppers.
Google Reviews
I brought my 3 year old granddaughter into the store, she picked out a toy she wanted and when we were done shopping we went to the register to pay. The female cashier was very ugly and rude and stated she couldn’t sell us the toy because it had rang...
As of November 2017 the customer service can be better, some cashiers have no customer service at all. The manager greets the customers. The reason i gave 2 starts is because, They are always closing an hour or so early. I called corporate just to ch...
Overall the people are friendly, 1 cashier in particular, is not very well trained for her position. I would hope that the store owners would hold extensive training sessions. It appears that, in addition to being angry, this one can not count, an...
Horrible. The manager was talking crazy to the new worker because a price was marked wrong. She said she couldn't override the transaction but shr had a key. Calling home office. However the cashier was very nice.
The 2 cashier were NOT focusing in their customers. Cooper Road Dollar General turn over is ridiculous. Everyone the hire is childish when the manager is not around. They put 2 kids on at night with no manager, bad ideal. I bet the inventory is horri...
Reviews from Google
Frequently Asked Questions
Visiting Tips
If you're a first-time visitor, take some time to explore the layout as it can vary from other dollar stores.
Try to visit during off-peak hours, like mid-morning, to avoid crowds and long checkout lines.
There are other shopping options nearby, so consider combining your visit with stops at other local stores for a more comprehensive shopping trip.
Hours
- monday8:00 AM - 9:00 PM
- tuesday8:00 AM - 9:00 PM
- wednesday8:00 AM - 9:00 PM
- thursday8:00 AM - 9:00 PM
- friday8:00 AM - 9:00 PM
- saturday8:00 AM - 9:00 PM
- sunday8:00 AM - 9:00 PM