Dollar General
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About Dollar General
Dollar General in Jackson, MS, is your go-to spot for a wide range of everyday essentials at affordable prices. They offer everything from groceries to health and beauty products, making it a convenient choice for quick shopping trips.
When you step inside, you'll find a friendly atmosphere where the staff is known for their helpfulness and customer service. Many reviews highlight the warmth and friendliness of the employees, creating a welcoming shopping experience.
Located conveniently in Jackson, this Dollar General is easily accessible for both locals and visitors. With ample parking space, it's a hassle-free stop for anyone in need of quick supplies.
Editor's Review
With an overall rating of 4.1 out of 5 based on 209 reviews, Dollar General in Jackson, MS, exhibits a blend of customer service excellence and operational challenges. A notable aspect that reviewers consistently highlight is the friendly demeanor of the staff. As Lauren Crout pointed out, the manager's "customer service skills" earned her a well-deserved shout-out for being "so friendly and SWEET to everyone who comes in." This sentiment is echoed by Micheal Shoto, who praised the cashier for returning his driver’s license, reinforcing the store's reputation for going the extra mile.
However, not all experiences align with this positive narrative. Several customers reported issues with the online order system. One user, LaShunda W, expressed frustration over delayed orders and unhelpful responses regarding online pickups. This inconsistency appears to be a common theme, as another reviewer, Jamie Phillips, criticized the in-store service, noting distractions like workers being on their phones or wearing earphones while attending to customers.
In addition to service, the store's organization has come under fire. J. Doss observed that the store often resembles a "junkyard," suggesting a need for better inventory management. Overall, while Dollar General excels in customer relations, operational reliability and organization require attention to enhance the shopping experience.
What We Like
- Friendly and attentive staff who provide excellent customer service
- Clean and well-maintained store environment
- Community-oriented approach, with staff willing to help customers
Room for Improvement
- Issues with online order processing and communication
- Store organization can be chaotic and cluttered at times
What Customers Are Saying
“She deserves recognition for her customer service skills!”
— Lauren Crout
“Thanks again to the cashier that brought my Driver's License out to me after I left it inside the store.”
— Micheal Shoto
“It's hazardous to have things everywhere. Organize and compartmentalize.”
— J. Doss
What to Expect
- Expect a friendly shopping experience with helpful staff ready to assist you.
- You'll find a good selection of everyday items, from snacks to cleaning supplies.
- Prices are budget-friendly, making it easy to stock up on necessities without breaking the bank.
Google Reviews
I'm not usually one to rate Dollar Stores but the Manager (I think) here needs a shout out. She is so friendly and SWEET to everyone who comes in. She deserves recognition for her customer service skills!
Thanks again to the cashier that brought my Driver's License out to me after I left it inside the store. Thank You Sir
Why offer order online to pickup in store when all they do is wait a few minutes before the order promised pickup time and send a delayed message and then an hour later cancels the order with no explanation. Not once but twice on two different occasi...
The store was clean. Last time I checked the cashier is not supposed to be on their cell phone talking to somebody while they are waiting on customers. They shouldn't be allowed to have an earphone in their ear when they are working. Both workers had...
Still have that brand new smell, nice staff... but why do these stores always look like a junkyard, please find a different way to put new stock out , it's hazardous to have things everywhere. Organize and compartmentalize.
Reviews from Google
Frequently Asked Questions
Visiting Tips
If you're visiting for the first time, take your time to explore the aisles, as there are often hidden gems.
Try to visit during non-peak hours, like early morning or late afternoon, to avoid crowds.
There's typically ample parking available, so you won't have to worry about finding a spot.
Hours
- monday8:00 AM - 9:00 PM
- tuesday8:00 AM - 9:00 PM
- wednesday8:00 AM - 9:00 PM
- thursday8:00 AM - 9:00 PM
- friday8:00 AM - 9:00 PM
- saturday8:00 AM - 9:00 PM
- sunday8:00 AM - 9:00 PM