Dollar General
Open Now
About Dollar General
Dollar General in Lakeland, FL, is a convenient stop for a variety of everyday essentials. They offer a wide selection of groceries, household items, and personal care products, making it a one-stop shop for many local residents.
The atmosphere at this location seems to vary according to customer experiences. While some shoppers appreciate the cleanliness and friendly staff, others have reported issues with management and employee attitudes.
Located in a central area of Lakeland, the store is easily accessible for customers. Its extended hours make it a convenient option for those needing to grab items after work or during weekends.
Editor's Review
Dollar General in Lakeland, FL, draws a mixed bag of customer opinions, reflecting a classic tale of retail where individual experiences can vary widely. On one hand, many customers praise the store for its cleanliness and affordability. As Heather Roncari noted, 'Dollar General is lucky to have' employees like Tonia, who go above and beyond to help shoppers with price checks and directions. This kind of customer service shines through in several reviews, contributing to a generally positive atmosphere.
However, not all experiences are so rosy. Some reviewers have pointed out issues with management and staff attitude. For instance, Chris Noren lamented, 'Very Bad Management, Grumpy, Rude Employees,' indicating a disconnect in service quality. Additionally, concerns about product availability and the limitations of staff can hinder the shopping experience. Jesse Heeg mentioned, 'Small basic but has everything you need quickly and affordable,' yet the challenges with finding help when there are only a couple of employees can frustrate customers.
Overall, Dollar General stands out for its convenience and affordability, but it also faces hurdles with staff management and customer service consistency. With a 4.0/5 overall rating based on 786 reviews, shoppers may find value, but they should also come prepared for the occasional bump in the road.
What We Like
- Affordable prices
- Helpful and friendly employees
- Clean store environment
Room for Improvement
- Inconsistent management
- Limited staff during peak hours
What Customers Are Saying
“Dollar general is lucky to have her. Thx”
— Heather Roncari
“Very Bad Management, Grumpy, Rude Employees.”
— Chris Noren
What Shoppers Say
Based on analysis of 5 customer reviews
“Most employees are friendly & helpful”
“Nasty Trash everywhere.”
“Very Bad Management, Grumpy, Rude Employees.”
“Cashier was rude and apparently they don’t know how to work their computer system.”
“Small basic but has everything you need quickly”
Insider Tips
Visit during off-peak hours for better service
Be prepared for potential checkout delays
What to Expect
- Expect a mix of customer service experiences, as opinions on staff friendliness vary.
- You'll find a good selection of everyday items, from groceries to household goods.
- Prices are generally affordable, making it a budget-friendly shopping option.
Google Reviews
Very Bad Management, Grumpy, Rude Employees. Nasty Trash everywhere. I just avoid this certain location. All other locations are pretty pleasant.
I happen to go to this dollar general almost every other day and it's always clean and everyone is very nice but there is an employee named Tonia there who literally goes out of her way to help..weather it's a price check..discount..directions on whe...
If I could give it zero stars I would! The management was rude. The cashier was rude and apparently they don’t know how to work their computer system. They are falsely advertising a product and a coupon and when asked if they can override because wha...
Small basic but has everything you need quickly and affordable
One of my fave stores. My go-to for many items. Most employees are friendly & helpful 🙄 but sometimes there are only 2 working so it can be a challenge to get assistance. Cashier can't leave register. Very few shopping carts, people take th...
Reviews from Google
Frequently Asked Questions
Visiting Tips
If you're visiting for the first time, keep an eye out for special promotions or sales on popular items.
Try to visit during non-peak hours to avoid long lines and get a more pleasant shopping experience.
There's usually ample parking available, so you shouldn't have trouble finding a spot close to the entrance.
Hours
- monday8:00 AM - 10:00 PM
- tuesday8:00 AM - 10:00 PM
- wednesday8:00 AM - 10:00 PM
- thursday8:00 AM - 10:00 PM
- friday8:00 AM - 10:00 PM
- saturday8:00 AM - 10:00 PM
- sunday8:00 AM - 10:00 PM
