Dollar General
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About Dollar General
Dollar General in Decatur, IL, offers a variety of everyday essentials, including groceries, health products, and household items, all at affordable prices. It's a convenient stop for those looking to stock up on snacks, cleaning supplies, and personal care items without breaking the bank.
The store has a cozy, albeit sometimes cramped, atmosphere due to the influx of new items. Many shoppers appreciate the improved staffing and service, particularly enjoying their visits when familiar faces like Crystal, the assistant manager, are on duty.
Located in the heart of Decatur, this Dollar General is easily accessible with ample parking nearby. It's a great spot for locals who want quick access to essential products without the hassle of a large supermarket.
Editor's Review
Customer feedback for Dollar General in Decatur, IL, reveals a mixed consensus. With an overall rating of 3.9/5 from 315 reviews, the store has its strengths and weaknesses. A significant number of patrons appreciate the low prices and variety, particularly noting the extensive toy section. As Nancy Drone put it, ‘We always love coming in when Crystal (assistant manager) is working. She is very friendly and always helpful.’ However, the data tells a different story when it comes to store organization and staffing.
Multiple reviewers highlight issues with cleanliness and clutter. R. Douglas Travis remarked, ‘It looks like a hurricane went through,’ indicating a consistent problem with messy aisles and empty shelves. Customers also express frustration over inconsistent store hours and understaffing. Jennifer L. noted that ‘understaffed stores mean they look like this,’ which likely contributes to the chaotic shopping experience.
Despite the challenges, Dollar General remains a popular choice for bargain hunters, particularly for seasonal purchases. Overall, while the store excels in customer service from certain staff members, organizational shortcomings detract from the shopping experience.
What We Like
- Friendly and helpful staff, especially assistant manager Crystal
- Low prices on a variety of products
- Good selection, including seasonal items
Room for Improvement
- Store organization and cleanliness issues
- Inconsistent staffing levels leading to clutter
What Customers Are Saying
“We always love coming in when Crystal (assistant manager) is working. She is very friendly and always helpful.”
— Nancy Drone
“It looks like a hurricane went through.”
— R. Douglas Travis
What Shoppers Say
Based on analysis of 5 customer reviews
“It looks like a hurricane went through.”
“Crystal is very friendly and helpful.”
“Aisles are cramped and hard to navigate.”
“Shelves are consistently empty.”
“Toys 75 percent off, but none were on sale.”
Insider Tips
Visit when Crystal is working for better service.
Be cautious of the store's cleanliness and organization.
What to Expect
- Expect a friendly shopping experience with helpful staff available to assist you.
- You'll find a diverse selection of products, particularly in the grocery and household categories.
- Pricing is typically very budget-friendly, making it a good choice for cost-conscious shoppers.
Google Reviews
THEY HAD A WHOLE SECTION TOY SECTION ( SEPAREATE FROM REGILAR SECTION) OF TOYS 75 PERCENT OFF. THEY TRIED TO TWLL NONE OF THR TOYS THAT i picked in that section were not on sale. It's bait and switch at best. I spend 1000s a year on Operation Christm...
Love this store, sometimes cramped from new items coming in. Overall store has improved a lot, much better staff than last year. We always love coming in when Crystal (assistant manager) is working. She is very friendly, always helpful and always see...
The only reason I didn't give it 1 star was because the young man running the register was very nice. Dollar General needs to get it together. Understaffed stores mean they look like this. I can't believe I managed to navigate the aisles without trip...
So far, it's the worst store I've encountered in the chain. It looks like a hurricane went through. The shelves are consistently empty with the carts of new merchandise just sitting around everywhere. The shelves that are stocked often are done in h...
Busy store. Very cramped aisles, especially when they’re full of goods waiting to be restocked.
Reviews from Google
Frequently Asked Questions
Visiting Tips
If you're visiting for the first time, take a moment to check out their seasonal promotions and discounts.
Try to visit during off-peak hours to avoid the crowds and enjoy a more leisurely shopping experience.
There's plenty of parking available, so you won't have to worry about finding a spot when you arrive.
Hours
- monday8:00 AM - 9:00 PM
- tuesday8:00 AM - 9:00 PM
- wednesday8:00 AM - 9:00 PM
- thursday8:00 AM - 9:00 PM
- friday8:00 AM - 9:00 PM
- saturday8:00 AM - 9:00 PM
- sunday8:00 AM - 9:00 PM
