Family Dollar
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About Family Dollar
Family Dollar in Wilmington, DE, is a discount retail store that offers a wide range of household supplies, groceries, and seasonal items. They aim to provide essential products at competitive prices, making it easier for customers to save on everyday needs.
The atmosphere in the store can be a bit mixed based on customer feedback, with some expressing dissatisfaction with service and product pricing. However, there's a variety of items available, and the store is generally well-lit and organized for easy browsing.
Located conveniently in a plaza accessible from Maryland Avenue, Family Dollar is easy to find. While parking can be a bit tight at times, there are spaces available, making it a practical stop for shoppers in the area.
Editor's Review
Family Dollar in Wilmington, DE, has been a local staple since 1992, known for its affordable groceries and variety of seasonal items. Customers appreciate the convenience of the store, especially the new inventory that arrives every Tuesday. As one reviewer highlighted, 'New inventory every Tuesday' keeps the shopping experience fresh and engaging. This store specializes in organic produce and closeout deals, making it a favorite for budget-conscious shoppers looking for quality without breaking the bank.
However, not all reviews paint a rosy picture. A significant number of customers voiced frustration about the store's customer service. One very unhappy patron lamented, 'CUSTOMER SERVICE… TRASH!!' reflecting a common sentiment about the staff's demeanor and attentiveness. Reports of employees being on their phones during transactions and a general lack of professionalism have tarnished the store's reputation. A reviewer even mentioned a cashier making disrespectful comments about customers, which is unacceptable.
Yet, there are bright spots. Some employees, like the one praised for his energy and politeness, do stand out. 'He made it fun to shop at the store with great customer interaction,' noted one satisfied customer. Unfortunately, inconsistencies in service seem to plague the experience, making it difficult for shoppers to know what to expect. Overall, while Family Dollar offers a valuable shopping option for those seeking discounted groceries, it’s clear that some work needs to be done on the service front to truly enhance the customer experience.
What We Like
- Affordable prices on groceries and seasonal items
- Fresh inventory arrives every Tuesday
- Specialties in organic produce and closeout deals
Room for Improvement
- Inconsistent customer service experiences
- Employees often distracted or unprofessional
What Customers Are Saying
“CUSTOMER SERVICE… TRASH!!”
— HERE TO REVIEW
“He made it fun to shop at the store with great customer interaction.”
— AARON JACKSON
What to Expect
- You might find the shopping experience to be hit or miss based on customer service feedback.
- There's a decent selection of products, including organic produce and closeout deals that could save you money.
- Prices are competitive, especially with the added discounts from Smart Coupons and weekly inventory updates.
Business Highlights
- ✓Family owned since 1992
- ✓Accepts EBT/SNAP
- ✓New inventory every Tuesday
- ✓Discount groceries for any occasion
- ✓Smart Coupons for additional savings
- ✓Seasonal items for every special occasion
Google Reviews
FD Drivers: Enter the plaza from Maryland ave, make thr first left turn to go behind the Plaza. At first it looks narrow with cars on both sides, you've got room, just go straight back and you'll see it opens up with plenty of space to turn. Turn rig...
CUSTOMER SERVICE… TRASH!! MANAGEMENT… TRASH!! Prices are NEVER right!! THIS FAMILY DOLLAR LOCATION IS ABSOLUTE TRASH!!!!!!!!!!! The Cashiers are ALWAYS on there phone while customers are in line. They also get smart to you for no apparent reason, the...
Closed earlier then marked time on door. 5 mins early actually. The employees "two black males" stood behind register while a women and her kids stand in front of register. The store was well lit, "all lights on" and they didnt have the store unlocke...
Black male working the register today was amazing ..had plenty of energy, was polite and personable with every customer...had a long line due to limited help and handled it professionally and apologetically for the wait...made it fun to shop at the s...
Horrible customer services. Employees are on their phone while ringing you up. Getting attitudes when you ask them question. It seems the only time they act friendly when the general manger or the corporate management is in the store. I will never g...
Reviews from Google
Specialties
Payment Methods
Frequently Asked Questions
Visiting Tips
If you're visiting for the first time, enter the plaza from Maryland Ave and make the first left to find the store easily.
Try to visit during off-peak hours to avoid long lines and get better service from the staff.
Look out for nearby shops in the plaza if you want to combine your shopping trip with other errands.
Hours
- monday8:00 AM - 9:00 PM
- tuesday8:00 AM - 9:00 PM
- wednesday8:00 AM - 9:00 PM
- thursday8:00 AM - 9:00 PM
- friday8:00 AM - 9:00 PM
- saturday8:00 AM - 9:00 PM
- sunday8:00 AM - 9:00 PM