Family Dollar
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About Family Dollar
Family Dollar in Wilmington, DE offers a variety of everyday essentials at affordable prices. You'll find everything from groceries and household items to seasonal products and personal care items, making it a convenient stop for budget-conscious shoppers.
The atmosphere in the store can vary, with some customers noting issues with service that might affect your shopping experience. While the selection is generally decent, the level of customer service has received mixed reviews, which could impact your visit.
Conveniently located in Wilmington, this Family Dollar is easily accessible for local residents. It's positioned near other shops and restaurants, making it a practical stop during your errands.
Editor's Review
The data tells a different story than one might expect from Family Dollar in Wilmington, DE. With an overall rating of 3.7 out of 5, customer reviews reveal a mix of satisfaction and frustration. Many shoppers appreciate the store's competitive prices on name brand snacks and the convenience of accepting EBT/SNAP, catering to a broad audience in the area. For instance, Angela Savko noted, 'The store merchandise/stock seemed quite low,' yet she also praised the store's clean appearance and helpful staff.
However, recurring complaints about customer service are hard to ignore. Customers report long wait times at checkout, with some stating that employees often prioritize personal conversations over customer transactions. As one reviewer put it, 'I do mind standing behind their friend and waiting over 10mins without being acknowledged or checked out,' highlighting a significant operational issue. The displeasure is echoed in reviews, with multiple customers expressing dissatisfaction with the staff's attitude.
In essence, while Family Dollar provides essential grocery items at discounted prices, the store struggles to maintain a reliable customer service experience, which may deter repeat visits.
What We Like
- Competitive prices on name brand snacks
- Accepts EBT/SNAP
- Clean and organized store appearance
Room for Improvement
- Inconsistent customer service
- Long wait times at checkout
What Customers Are Saying
“I'm not sure when exactly it happened, but employees changed and not for the better.”
— Mariposa2020
“This dollar store is horrible they have the worst customer service and I won’t be coming here ever again.”
— Corey Boyer
What to Expect
- Expect a variety of products at budget-friendly prices.
- The store carries a mix of groceries, household supplies, and seasonal items.
- Prices are typically low, making it a good option for those looking to save.
Business Highlights
- ✓Family owned since 1992
- ✓Accepts EBT/SNAP
- ✓New inventory every Tuesday
- ✓Discount groceries for any occasion
- ✓Smart Coupons for additional savings
- ✓Seasonal items for every special occasion
- ✓Competitive prices on name brand snacks
Google Reviews
They open when they feel like it, this employee watches as customers walk up to the door and ignores them after an hour past opening. Don’t give them your business.
I'm not sure when exactly it happened, but employees changed and not for the better. If you have customers waiting to check out, they shouldn't have to wait 10mins or more for the employees to finish their conversations with friends. Seems to happ...
The cashier who I assume is also a manager was extremely rude and nasty. She was yelling at customers and took issue with me personally. I purchased 3 items. Dog food at 5 cans for 3. A different brand at 2 dollars and dish washing detergent at 2 for...
This dollar store is horrible they have the worst customer service and I won’t be coming here ever again
This particular stores appearance had been clean, tidy and organized, The store personal were pleasant, friendly and helpful. The store merchandise/stock seemed quit low
Reviews from Google
Specialties
Payment Methods
Frequently Asked Questions
Visiting Tips
If you're visiting for the first time, be prepared for a potentially varied shopping experience based on recent customer feedback.
Consider visiting during off-peak hours to avoid long wait times at checkout.
Look for nearby parking options, as the store is situated in a busy area with other retail locations.
Hours
- monday8:00 AM - 9:00 PM
- tuesday8:00 AM - 9:00 PM
- wednesday8:00 AM - 9:00 PM
- thursday8:00 AM - 9:00 PM
- friday8:00 AM - 9:00 PM
- saturday8:00 AM - 9:00 PM
- sunday8:00 AM - 9:00 PM