Dollar General
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About Dollar General
Dollar General in Lubbock, TX, is a convenient stop for a variety of everyday items, including groceries, health products, and household essentials. With a focus on affordability, it's a go-to spot for customers looking to save on their shopping needs.
The atmosphere at Dollar General can vary, with some customers praising the helpfulness of staff while others express frustration over service experiences. Although the store's organization and cleanliness may leave something to be desired, it's often appreciated for its quick access to essentials.
Located close to residential areas, Dollar General is easily accessible for local shoppers. Parking is generally available, making it a convenient option for those looking to pick up items without the hassle of traveling far.
Editor's Review
The Dollar General in Lubbock, TX, offers a mixed bag of experiences, reflecting the highs and lows of the retail world. Many customers appreciate its convenient location and the selection of everyday essentials. However, the store's cleanliness and organization often leave much to be desired. As Mr. Skitters pointed out, 'the store is always dirty and in disarray,' raising concerns about the shopping environment.
On the brighter side, customer service has been a highlight for some shoppers. For instance, Florence Brantley couldn’t help but rave about the fantastic service she received, saying, 'The gentleman working right now was so wonderful. I have never had customer service like that before.' This blend of positive and negative illustrates that experiences can vary widely, depending on which employee is on duty that day.
While some patrons have faced lackluster interactions, with one stating, 'the lady at the register couldn’t be bothered to stop texting,' others recall their visits with warmth and appreciation for the helpful staff. Shavonne Champion's experience is particularly heartwarming, as she shared, 'the manager and a lady that was on duty... went above and beyond to help look for my car keys.' Such acts of kindness certainly make a difference in the shopping journey.
What We Like
- Convenient location for quick shopping trips
- Occasional exceptional customer service experiences
- Wide variety of everyday essentials
Room for Improvement
- Store cleanliness is often criticized
- Inconsistent product availability
- Some employees may lack engagement
What Customers Are Saying
“'the lady at the register couldn’t be bothered to stop texting'”
— Tanya Reid
“'the manager and a lady that was on duty... went above and beyond to help look for my car keys'”
— Shavonne Champion
What Shoppers Say
Based on analysis of 5 customer reviews
“Terrible customer service today.”
“The store is always dirty and in disarray.”
“The store is close to my house.”
“Prices on many items have increased dramatically.”
“Felt safe for us to shop as a family.”
Insider Tips
Visit during less busy hours for better service.
Check for cleanliness before shopping.
Be aware of rising prices on certain items.
What to Expect
- Expect a mix of customer service experiences, with some staff being very helpful while others may not be as attentive.
- You'll find a variety of products, although stock levels can sometimes be inconsistent, particularly for popular items like sodas and tortillas.
- Prices are generally low, making it a budget-friendly option for everyday shopping.
Google Reviews
Terrible customer service today. Lady at the register couldn’t be bothered to stop texting to answer my question and then isn’t clear with her answers to my question. She then told me I was being rude. Haha I won’t be back to this Dollar General and ...
The gentleman working right now at this Dollar General was so wonderful. I have never had customer service like that before way to go Man . Thank you so much. Wish I would’ve got your name to put on here
The store is close to my house, and i am glad its there. However, the store is always dirty and in disarray. The shelves arent well stocked. They are almost always out of sodas and tortillas. In addition, the prices on many items have increased drama...
A great experience, employee's were courteous and keeping the store clean. We had our kids and it felt safe for us to shop as a family again. Of course with mask, they had sanitizer in entry/ exits.
If I could give more stars I most definitely would. Yesterday my kids and I were in the area shopping and decided to stop here to grab a couple of items on our way back home. At check out I noticed I misplaced my car keys and they weren't any where t...
Reviews from Google
Frequently Asked Questions
Visiting Tips
If you're visiting for the first time, keep an eye out for sales and promotions, as they can offer even better deals.
Try to visit during off-peak hours to avoid long lines and enjoy a more relaxed shopping experience.
Consider checking nearby stores if you're looking for specific items; sometimes the selection may be limited at this location.
Hours
- monday8:00 AM - 9:00 PM
- tuesday8:00 AM - 9:00 PM
- wednesday8:00 AM - 9:00 PM
- thursday8:00 AM - 9:00 PM
- friday8:00 AM - 9:00 PM
- saturday8:00 AM - 9:00 PM
- sunday8:00 AM - 9:00 PM