Dollar General
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About Dollar General
Dollar General in Augusta, GA, is your go-to spot for a wide variety of everyday essentials at budget-friendly prices. They offer groceries, household items, health and beauty products, and more, making it a convenient one-stop shop for your daily needs.
The atmosphere at Dollar General feels welcoming and friendly, with staff members often going out of their way to assist customers. Many shoppers appreciate the helpful service, as evidenced by positive feedback about the employees' efforts during special occasions.
Conveniently located in Augusta, Dollar General is easily accessible, with ample parking available for customers. Its extended hours make it easy to stop by whenever you need to pick up something quickly.
Editor's Review
Dollar General in Augusta, GA, holds an overall rating of 4.1 out of 5, according to 385 reviews. Many customers appreciate the friendly service and the willingness of employees to go above and beyond, as Debra B. noted when she praised manager Ed Selheem and his assistant for their efforts in creating a memorable birthday celebration with balloons for her granddaughter, stating, 'They both went above and beyond my expectations.' This warmth in customer service seems to resonate with a significant number of shoppers, creating a welcoming atmosphere for those looking for everyday essentials.
However, this positive experience is not universal among all patrons. Complaints about customer service have surfaced, particularly regarding return policies and communication. For instance, one reviewer recounted their frustration when trying to return an unopened memory card; they felt blindsided by a sudden policy change that was not adequately communicated. This echoes the sentiments of other customers, including Dalaisa Lewis, who expressed dissatisfaction with an inability to exchange diapers without a receipt, highlighting a disconnect between corporate policy and its execution at this location. Such issues seem to create a mixed experience for shoppers.
Overall, while Dollar General stands out for its friendly staff and essential product selection, it's clear that consistency in service remains a challenge. Balancing the strengths with the areas needing improvement is crucial for enhancing customer satisfaction in the future.
What We Like
- Friendly and helpful staff
- Good selection of everyday essentials
- Positive experiences with local management
Room for Improvement
- Inconsistent application of return policies
- Communication issues regarding store policies
What Customers Are Saying
“They both went above and beyond my expectations.”
— Debra B
“Whoever their manager is does not follow corporate policy.”
— Dalaisa Lewis
What Shoppers Say
Based on analysis of 5 customer reviews
“They both went above and beyond my expectations.”
“I was told that I could not return it.”
“All I could taste was soap or some other chemical.”
“Closed the store early wasted time and gas.”
Insider Tips
Check store hours before visiting to avoid closures.
Inspect dairy products carefully before purchase.
What to Expect
- You'll experience friendly service from the staff who are eager to help you find what you need.
- The product selection includes a mix of food items, household goods, and personal care products, catering to a wide range of needs.
- Pricing is very reasonable, with many items available for just a dollar or a few dollars, making it easy to stick to your budget.
Google Reviews
Ed Selheem, manager and his assistant did an excellent job with the balloons for my granddaughters Birthday. They both went above and beyond my expectations. They are an asset to Dollar General! Thank you for your customer service!!!
Dollar General legitimately surprised me today with a gross lack of service and communication. On April 11th, I had purchased a 32gb memory card(see pic and receipt) with the intent on using it for my camera. I changed my mind and today on April 25 I...
Whoever their manager is does not follow corporate policy the exchange policy states you can exchange an item without a receipt for an item of equal value or a gift card and this was confirmed by customer service as I called them it’s 2024 who the he...
Closed the store early wasted time and gas trying to get here.
I purchased 3 creamers from this store it was the clover store brand italian sweet cream when I opened the first bottle I made my coffee took a sip and all I could taste was soap or some other chemical I then proceeded to check the other 2 bottles wh...
Reviews from Google
Frequently Asked Questions
Visiting Tips
If you're a first-time visitor, take a moment to explore the aisles; you might find some unexpected treasures.
Consider visiting during off-peak hours, such as mid-morning or early afternoon, to avoid crowds.
There's plenty of parking available, so you won't have to worry about finding a spot when you arrive.
Hours
- monday8:00 AM - 10:00 PM
- tuesday8:00 AM - 10:00 PM
- wednesday8:00 AM - 10:00 PM
- thursday8:00 AM - 10:00 PM
- friday8:00 AM - 10:00 PM
- saturday8:00 AM - 10:00 PM
- sunday8:00 AM - 10:00 PM
